Find out how to fix issues when streaming with the CNN app or cnn.com. |

Here are some things to try:

Test your connection speed

If content buffers or is poor quality, a slow or inconsistent network connection might be the cause.

Download an Internet speed test app from the Apple App Store and test your connection speed (or test your download speed on a computer connected to the same network as your Apple TV. To do this, open a browser and search for 'Internet speed test').

To stream HD Video, you need a minimum download speed of 5 Mbps. For more help, see CNN buffers or pauses.

Update the CNN app

Make sure you have the latest version of CNN. To do this, go to the App store and search for CNN. If there's an app update available, choose Update.

Restart your devices

Unplug the power cord from your Apple TV device.

Unplug the power from your network devices (modem, router, etc.).

Wait 30 seconds.

Reconnect the power to your modem and wait for it to connect to the Internet (about a minute).

Reconnect the power to your router and wait for it to connect to the Internet.

Plug your Apple TV back in.

Open CNN and see if the problem is resolved.

Delete and reinstall CNN

From the Home screen, move the selection to the CNN app.

Press and hold the Touch surface for two seconds and then press the Play/Pause button.

Choose Delete.

Open the App Store on your Apple TV.

Find the CNN app and choose Install.

Open CNN, log in, and try streaming again.

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Find out how to fix issues when streaming with the CNN app or cnn.com.

Test your connection speed

Update the CNN app

Restart your devices

Delete and reinstall CNN

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